DK-Elite Pro · dkelitepro.com
This policy applies to communications sent through the DK-Elite Pro platform.
DK-Elite Pro is a cleaning-business management platform provided by Vipera Logica Inc. DK-Elite Cleaning Services uses it to manage scheduling, customer communications, estimates, invoicing, and SMS notifications. SMS messages are sent by DK-Elite Cleaning Services through the DK-Elite Pro platform.
Effective date: July 13, 2026
This Privacy Policy explains how DK-Elite Cleaning Services ("we," "us," or "our") collects, uses, and protects information when you use our services, our website, and our client portal. DK-Elite Cleaning Services is a residential and commercial cleaning company. We use the DK-Elite Pro Cleaning Business Management System software to schedule work, communicate with customers, and send service-related notifications.
DK-Elite Cleaning Services and the DK-Elite Pro Cleaning Business Management System are both owned and operated by Vipera Logica Inc. DK-Elite Cleaning Services uses the DK-Elite Pro platform to manage scheduling, customer communications, estimates, invoicing, customer records, and transactional SMS notifications. This Privacy Policy applies to SMS communications sent by DK-Elite Cleaning Services through the DK-Elite Pro platform.
We collect information you provide directly to us when you request a quote, book a cleaning, create an account, or contact us, including:
We use the information we collect to schedule and provide cleaning services, confirm and remind you of appointments, notify you of schedule changes and cleaner arrivals, send estimates, invoices, and payment confirmations, respond to your questions and support requests, and operate and improve our business.
DK-Elite Cleaning Services uses the DK-Elite Pro platform to send transactional Customer Care text messages to existing customers who have requested services and provided prior express written consent. These messages are service-related only. They may include appointment confirmations, appointment reminders, cleaner arrival notifications, schedule changes, estimate notifications, invoice notifications, payment confirmations, and customer service communications. We do not send marketing or promotional text messages.
Customers provide prior express written consent by completing a booking request, estimate request, account registration, or client portal form on our website.
Before submitting the form, customers must actively select an unchecked SMS consent checkbox acknowledging they agree to receive transactional customer care text messages from DK-Elite Cleaning Services. The checkbox is never pre-selected.
Consent to receive SMS messages is not a condition of purchasing any goods or services. Customers may withdraw consent at any time by replying STOP or by contacting DK-Elite Cleaning Services directly.
Message frequency varies. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchasing any goods or services.
Reply STOP to opt out at any time.
Reply HELP for assistance.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data, SMS consent, and mobile phone numbers collected for SMS communications will not be shared, sold, rented, or disclosed to any third parties or affiliates for their marketing or promotional purposes.
Information may be shared only with service providers that assist us in delivering our services, such as messaging providers, payment processors, customer relationship management providers, and customer support platforms, and only as necessary to provide those services. These service providers are contractually obligated to safeguard your information and may not use it for their own marketing purposes.
We do not sell your personal information. We do not share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes. We share information only as needed to operate our business — for example, with payment processors to bill you, with messaging providers to deliver notifications, and with service providers who support our operations under confidentiality obligations. We may also disclose information where required by law. As stated above, mobile opt-in data and SMS consent are never shared with third parties for marketing or promotional purposes. We do not use your personal information for third-party advertising or sell customer lists.
We use reasonable administrative, technical, and physical safeguards designed to protect the information we hold. No method of transmission or storage is completely secure, but we work to protect your information and limit access to those who need it to serve you.
You may opt out of SMS messages at any time by replying STOP. You may request access to, correction of, or deletion of your personal information by contacting us using the details below. Opting out of SMS will not affect your ability to receive cleaning services, though it may limit appointment-related notifications.
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of our services after an update constitutes acceptance of the revised policy.
If you have questions about this Privacy Policy or our privacy practices, contact us at:
DK-Elite Cleaning Services
Fresno, California, United States
Phone: (559) 455-8268
Email: support@dkelitepro.com
Website: https://dkelitepro.com
Questions regarding our SMS program?
Email: support@dkelitepro.com
Phone: (559) 455-8268